Refund policy

At Paws And Patas, customer satisfaction is our priority. If you or your pup are not completely satisfied with your purchase, we are here to help.

30-Day Return Window

You have 30 days from the date your order is delivered to request a return.

Eligibility Conditions

To qualify for a return and full refund, items must satisfy the following conditions:

Items must be unused, unworn, unwashed, and free of pet hair, scent, or wear.
Items must be in their original packaging with all original tags attached.
Gift cards and final-sale items are non-refundable.

Return Shipping & Fees

Restocking Fees: We do not charge any restocking fees.
Buyer's Remorse / Preference Returns: For general returns (e.g., changed mind, wrong size ordered), the customer is responsible for the return shipping costs.
Defective or Incorrect Items: If an item arrives damaged, defective, or incorrect, we will cover all return shipping costs or issue a replacement at no cost to you.

How to Initiate a Return

Contact our support team at admin@paws-and-patas.com with your order number and reason for the return.
Once approved, we will provide you with the return address and instructions on how to send your package.
Pack the item securely in its original packaging. Please do not send returns back without contacting us first.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the status.
If approved, your refund will be processed automatically to your original payment method within 3 to 5 business days.
Note: Original shipping fees paid at checkout are non-refundable.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If an item is damaged, defective, or if you received the wrong item, email admin@paws-and-patas.com within 7 days of delivery with photos of the issue, and we will make it right immediately.